Picking the right call center for your company is extremely important so that you don’t suffer from any delays, issues with the servers, tech support or even customer support. An efficient call center will help improve the overall brand reputation of your company internally as well as externally. When you plan to get a Nortel call center Houston team on board for your brand, here are a few things that you need to check for before you finalize on a company -
Cabling services
The cabling services offered by the Nortel Houston call center need to be done through a certified cable contractor that is not only licensed and bonded but also one that is insured. Most of the high-end call centers provide a lifetime warranty on all of their cablings which means in case of any troubles, you can easily call them to troubleshoot and fix the issues.
The company should be able to provide all types of cable solutions right from the very basic copper/twisted pair and coaxial cables to the high-quality fiber optic and wireless access points. Everything from the design, the installation, and maintenance of the cabling needs to be taken care of by the call center.
Systems’ carrier services
The carrier services are very important and need to be discussed in length with the Meridian 1 Houston call center well in advance before you even start creating ballpark budgets. Your call center should not only have all the different carrier services so that they can pick the best ones for you or even pick the best blends for you. Metro Ethernet, MPLS/IP VPN, ELAN and many other carrier services are provided by companies like Enter SYS which are top-rated in the industry. Always finalize on a company that has a variety of services.
Network security
Along with high-quality internet carrier services, cabling, and network services, it is essential to choose a company that has excellent network security for your company. You don't want to hire a company that has a wide variety of services but has low-level network security for your database. Reputed companies provide cloud-based network security for Meridian mail Houston networks as well as Firewall and SSL network security.
The data and call center also needs to have a 24/7 security operations center that provides you with high-quality security solutions. This is an important point to check with your call center and data centers as 24/7 support can make the world of difference to your security.
Along with these tips, be sure to check out the different partners of the call centers too and do quick research on their clientele. This will help you gauge better if you want to go ahead with that particular call center.